icon_holidays

Taking The Time, To Take Your Time

| WI, USA | Awesome, Holidays

(I work in a mom and pop pharmacy in high school. We have an elderly woman come in one day for her medications and they aren’t ready. Most people would get really angry and yell if they weren’t done yet, so inside I’m already cringing.)

Me: “Ma’am, I’m sorry, but the pharmacist hasn’t quite finished with your prescriptions yet.”

Customer: “Oh, that’s okay, dear. You tell him to take his time. I haven’t had a chance to read the paper yet today.” *goes and sits down in the waiting area and picks up the newspaper we keep there for customers and waits a good 10, 15 minutes*

Me: “Ma’am, I’m sorry for the wait, but they’re ready now.”

Customer: “Oh, good, thank you so much.” *chats with me about school and things while I’m completing the transaction, showing great interest in me personally* “Now, dear, I know this isn’t much, but I’m so glad you helped me. Here, get yourself a soda.” *puts 50 cents in my hand* “You have a great day, sweetie.”

(I stood there staring in surprise, because no customer had ever made me feel like anything more than an NPC in their life before. My boss then came out, and told me that this lady always gave the cashiers a little something, even though she was on a fixed income. They had a jar in back with her name on it, and if I was willing, we saved all those tips and bought her something nice at Christmas. I didn’t keep the money.)

icon_healthbody

No Cancer For Christmas

| CT, USA | Health & Body, Holidays, Kind Strangers

(I’m working the register at my home pharmacy. A man asks to pick up his prescriptions, and some for his wife. I take the necessary information, and grab hers at the same time as his. Note: she has around a half dozen prescriptions, some in large bags.)

Customer #1: *seeing me with several bags* “Oh, dear, that’s more than I thought.”

Me: “It’s all right; some are just larger than others.”

(I ring up the total for the prescriptions; it’s about $15 dollars. As I’m relating the price to him, he searchers his pockets for extra cash.)

Customer #1: *clearly embarrassed* “I’m sorry, but I only have $5.”

Me: “That’s okay; we can hold your wife’s prescriptions for the next two weeks. At least her painkillers have no co-pay, so you can take these home for her right now.”

(At this point, the customer at the till next to mine looks over.)

Customer #2: “Excuse me, but how much are your co-pays?”

Customer #1: “Oh, it’s OK, really.”

Customer #2: “Are they more than $20?” *he already has a 20 dollar bill in his hand*

Me: “It’s about $15.”

Customer #1: “Really, you don’t need to do that.”

Customer #2: “Well, I’ll just take the change then, and you trade me the $5.”

Customer #1: *looks about ready to cry* “Thank you. You don’t know what this means to me.”

Customer #2: “My wife has cancer. If someone hadn’t helped us out at one point or another, we wouldn’t have her medication. Is her insurance [Insurance Company]?”

(The second customer then tells the first how to get co-pay booklets, to help with the cost of co-pays, so he can get the prescriptions cheaper in the future. I hand the change back to the second customer as promised, and the prescriptions to the first customer.)

Customer #1: *shakes the hand of the other customer* “Thank you, sir. You’ve made my Christmas.”

icon_awesomecustomers

Making You Feel Five Alive

, | Grand Prairie, TX, USA | Awesome

(I work for a well-known retail pharmacy and it’s about 6:00 pm, right when people are getting off work and picking up their prescriptions on their way home. I’m working the drive-thru and both of my lanes are backed up by at least three cars.)

Customer #1: “What the f*** is taking so long?”

Customer #2: “How long does it take to put pills in a bottle?”

Customer #3: “Y’all’s service has gone downhill. I’ve been waiting 30 minutes for my script.”

(Finally, when I reach my last car, I reach out and hand this lady her prescription and almost immediately, she places a $5 bill in my hand.)

Customer #4: “I know you’re working really hard. Go buy yourself a little snack and a Coke to get you through your day.”

(The gesture was so small, but it made my day and my week so much better.)

icon_awesomeworkers

Getting Ahead Of The Migraine

| Belgium | Awesome, Employees

(It is exam week and my computer has broken down this very morning, which leads to me failing the two exams I had. I had put an all-nighter the night before. I am really tired, and have cried for hours, and I have one h*** of a migraine. I have left school feeling like garbage. I go to the pharmacy, eyes red from crying for hours, to buy some painkillers even though I barely have money left.)

Me: *weakly, still sobbing* “Excuse me, do you have something for a migraine?”

Pharmacist: *without looking at me* “Yes, we have [Brand #1] or [Brand #2]. Which one…” *finally looking at me* “Oh, sweetie! Are you all right?”

Me: “Not really… I’ll have [Brand #1], please.”

(She did take the box from the shelf, but instead of selling it to me; she actually opened the box, even though I hadn’t paid for it yet, put one of the pills in my hand, and got me a glass of water.)

Pharmacist: “Here, honey… Do you want to sit in the back for a few minutes so you can rest a little?”

Me: “Oh, thank you, ma’am. That’s so nice of you!”

(That woman got me to smile for the first time through that Hellish day. Her simple demonstration of kindness made my day a lot more bearable. Thank you, lady!)

icon_awesomeworkers

A Pain Refrain

| Boulder, CO, USA | Awesome, Employees, Health & Body, Time

Me: *on the phone* “My doctor said she sent a prescription in, and that I should call to see when I can pick it up.”

Pharmacist Tech: “Let me check… Will Wednesday afternoon work for you?”

Me: “Well, that’s two days away, and I’m in a lot of pain. But— if that’s what you can do, it’s what you can do. I don’t suppose yelling or whining will help, right?”

Pharmacist Tech: “We’ll send a text when it’s ready.”

Me: “Thanks!”

(45 minutes later, I get the text! She expedited it for me! And because of that, I was able to sleep that night without much pain! Thanks so much, lady!)

Page 1/212