It’s been a brutal winter, and we feel the pain of it late one night when I wake up to find a burst water pipe in one of the bedrooms. My mother and I spend the rest of that night and most of the next two days emptying the bedroom out and drying things out… and sadly, almost all the things in said bedroom are mine, as I was in the process of changing bedrooms when this happened. Among the items that suffered water damage are several art prints and sketches done by favorite artists, many irreplaceable.
Amid all the headaches dealing with uncooperative insurance and restoration companies, I end up contacting the artists in question to get quotes on what the damaged sketches were worth and if there’s any hope of purchasing replacements of the damaged prints. One artist replies very quickly with the following:
“Sorry to hear about the water damage. I hope things get sorted out fast for you and everything… As for the two prints just send me your address and I’ll get new ones in the mail to you as soon as I can. They’re on me.”
It was a small gesture, but I still teared up. This entire situation has been a headache for my mom and me, but one person’s act of kindness made a difficult situation more bearable.
(My cat suddenly passed away and I called to cancel the standing order for his prescription food. I explain what happened to the customer service lady and she was lovely and expressed her condolences. The call then took a very surprising twist.)
Customer Service: I see you last order was [a month-and-a-half ago]. I’ll go ahead and refund that order for you.”
Me: “Well, I only have one bag left and really, I’m not sure when I’ll feel up to sending it back.”
Customer Service: “Oh, no, ma’am! I am refunding the entire order. You can give the last bag to a shelter or the vet’s office. This is just our way of expressing how sorry we are that he passed and how hard this time is for you.”
Me: *shocked and sobbing* “That is so sweet of you! Thank you so much.”
(A few days later I received a handwritten condolence card from the same customer service rep. The most outstanding customer service I have ever received and am telling everyone to use this site for their pet needs.)
(My neighbor knocks on my door kind of late one night. He’s usually quite light-hearted, with an almost exaggerated southern accent, and he smiles a lot. But, this night, he has a dark look to his face. His voice is very low.)
Neighbor: “I need to ask you a favor. A big one.”
(My heart drops as all manner of horrible possibilities come into my head.)
Me: “What’s wrong?”
Neighbor: “Our electricity got cut off. Can I run a power cord from your garage to my TV until they reconnect us the day after tomorrow?”
(I almost laughed in his face because I’d really gotten worried as to what was going on!)
Me: “Of course; it’s fine!”
(He then gave me $20, which I try to refuse.)
Neighbor: “I insist that I you take it because borrowing your power outlet is a s*** thing to do to a neighbor.”
Within a year of my parents moving into their current home, their next door neighbour passed away. His widow continues to live in that home all by herself.
When it snows in the winter, my father, along with other neighbourhood men, take turn shoveling her driveway.
One day, the widow told my father that she shared with her friends that her neighbours take turns shoveling her driveway and none of them believed her.
She cried as she thanked him and said that she was very blessed with such friendly, helpful neighbours.
(A few months prior to this story, a new pizza delivery place opened in our neighborhood, owned & operated, though we didn’t know it at first, by a family of Ethiopian refugees. It’s absolutely the most delicious, and often most unusual, pizza either of us has ever eaten, and even though we really can’t afford to, we wind up ordering it once or twice a week. One evening there’s a knock on the door, and it’s our pizza guy, with a large pizza in his hands…)
Me: “Oh, hi, [Pizza Guy]. Good to see you but we didn’t order a pizza tonight.”
Pizza Guy: *beaming* “Yes, we know. You order so much pizza from us. You tip always. We bring you pizza, say thank you.”
Me: “Oh, but we know you guys are struggling. You don’t have to do this.”
Pizza Guy: “Mother say we must.” *holds the pizza out more* “You take, thank you.”
Me: “Oh, in that case…” *I take the pizza* “Thank you, and thank your mother.”
(We had to move away from there a few months later. I hope they did well. Wonderful people, and awesome pizza!)